Telephone Answering Service

Full-service medical answering service for every type of healthcare facility.

Give your patients peace of mind by providing them 24/7 access to your providers. Whether it's daytime overflow call handling to help keep hold times low; after-hours call handling that allows your patients around-the-clock communication when they need it the most; or appointment scheduling 24 hours a day, 365 days a year, Tunstall has a fully-customizable, scalable solution to help you increase patient satisfaction and operational efficiencies.

Who we help

Our fully-customizable, scalable solutions are perfect for every type of healthcare facility including:
 Physician practices
Large hospitals and healthcare systems
Hospice organizations
 Home Healthcare Agencies 
Pharmacies 
 Medical Equipment/Delivery Companies
Surgical Centers
Retail Clinics

Why Tunstall is an industry leader

Helping you make the right decision for your organization and your patients:

Patient Access Solutions provider for the largest public healthcare system in New York City
100% scalable – we have expertise in individual physician practices all the way to the largest, most complex healthcare systems in the country
HIPPA-Compliant
Custom Reporting
Redundant contact centers for uninterrupted service, no matter the circumstances
100% of our live agents work from our 2 contact centers

 

Our solutions can be customized to fit any and all of your healthcare organization’s needs including offering custom communications options through texting/text with reply, calling, email, page, and fax. 

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Overflow call-handling
 

Overflow call support for hospitals and clinics when their front office is occupied. We answer calls, schedule appointments, and take messages on their behalf to help reduce hold times and abandons. Tunstall agents act as a back-up during emergency situations, high peak hours, regular meetings, and unforeseen disaster situations. 

 

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After-hours call-handling
 

We provide an after-hours medical answering service. We answer incoming calls during non-business hours, take and relay messages to the office, and in critical situations, we reach out to the on-call physician. Offering after-hours access to your patients will help your hospital or healthcare facility reduce no-show rates while also increasing fill rates.

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Appointment Scheduling
 

Our appointment scheduling unit provides customers the ability to schedule, reschedule, or cancel appointments 24/7. Leveraging this solution will not only increase fill rates and reduce no-shows, it will also increase patient access and satisfaction.